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Again don't waste your time or money.. Then payment stopped. NEVER PLAY THIS SITE OR ANY OF THEIR OTHER SITES!!!!!!!
Total scam!!!!!!!!!!!!!!!!!! I am getting a fraction of my original deposit that I legit won on. PLease avoid!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Cesar commented: 21 Jan Has anyone here has been asked by Planet 7 casino to verify their info through the software called hooyu.
I am trying to collect my winnings but this seems a little concerning to me. Havent received all forms sent 4 times and more verification than they needed.
They won't return my emails, they don't return or answer my calls and the online chat keeps bullshitting me saying we will escalate your request. Very very disgusted with them.
Upset gambler commented: 26 Nov They have the slowest payout ever, when I asked why are the payouts so slow, when I can get payouts from other casinos in a few days 7 days tops.
Planter 7 told me the other casinos must be doing something illegal, they cant even lie properly. I would not waist my time with planet 7, it's all good until you want to them to send you YOUR money.
I gave them a few times and it has always been very frustrating, Im done. I still play with them frequently but haven't been able to win too much since.
They do like to take their time when you do win and I end up losing my winnings while I wait for all the "requirements" for withdrawals.
I am hoping as they get through growing pains their payouts will get faster. I requested a withdrawal last week and they asked me to verify my identity through a website called "hooyu".
Unfortunately I recently moved and didn't get my drivers licensed switched to my new address yet so they didn't approve me.
I do love their games more than any other company I have played. Thanks for your reviews. Are there any sites you have found to be more legit?
Thank you, Kim M. Nikkitta Horton commented: 22 Oct The toll free number that this casino gives you is not a working number.
Dano commented: 20 Oct They do not payout. Beware of this site. Lesson learned,,. Rhonda Lockwood commented: 16 Oct i have send all my documents that was required in and not received my money yet is this a scam?
David fujiyama commented: 24 Sep These guys are crooks. I won requested my max withdrawl sent my documents and all of a sudden for no reason and no explanation close my account.
Then they delay everything. No return calls, emails, anything. I have made complaint about ghost ship which never pays on spins and feature spins winnings are pathetic as much as 30 feature spins and payout is a couple of dollars!
Stay away! Do the research and find reputable casino! JazzYJ03 commented: 8 Jun I'D ADVISE ANY AND EVERYBODY TO STAY AS FAR AWAY FROM THESE SCAMMERS AS POSSIBLE.
Debbie S commented: 17 May Warning!!! This place is so deceitful. I withdrew the money in early April. After many call and chats I finally demanded they send me my check.
Well I got the check today. When I chatted to ask why they said they posted how much I would get nope they didn't and no one even mentioned any lower amount,.
I assumed I had played though the limits as it said I had to withdraw. BE CAREFU, THEY ARE DECEITFUL!!! Don't play this site. In my opinion they are a complete scam and I will never use them again nor would I recommend anyone else to.
I suppose they can afford these generous bonuses since they never pay?? David Hann commented: 3 May Your review was right on the money.
I have been waiting for a withdrawl for over a month. Like you said Elysia commented: 24 Apr I won a few thousand a couple years ago. It took me a year to get it.
I finally had to go to an online website Thepogg. They reached out for me and I finally got my check. It did have to go to Canada and my bank did charge me a small fee.
I just put in a withdraw request for and last week. I have to say it was extremely frustrating. Veronica Kelley commented: 17 Apr I have been trying to receive a payout from Planet 7 cadino since December 9th, I could not receive it by bank wire because the casino does not use intermediary banks, which by the way, almost every bank in the US use intermediary banks.
After several attempts to contact them by phone impossible! You get a recording saying to leave name and and someone will call you back they NEVER DID and they sent me a check and my nother deposited in her account.
I dont know why they did not pay it but I am going to find out! Every time during the live chat, the player was asked to email his documents all over again but this time to different email addresses.
No response came to an official complaint. Long withdrawal process, no response. A polite complaint was made by the player, who had waited for a long time already for their requested withdrawal.
The casino confirmed the player's winnings and said it was just taking more time than usual but it was going to be approved soon.
No response from the player whether he received the money, but we consider this payment as likely paid. Waiting for a second withdrawal was extremely long, no reason was given by the casino.
The casino paid some of the player's winnings but not all of them. The obtained money came in five transfers. He placed an official complaint regarding the remaining 8 USD.
Casino wrote 3 different emails asking for all the evidence for verification. Some of the email addresses were unable to reach. We consider this as unprofessional.
Since then, the player did not get an answer and in the end, the casino wrote they were unable to locate the player's account. Long verification and withdrawal process.
The player was promised to receive the winnings via check but never confirmed whether they received it or not. The player's account verification took more than 2 months.
In the official complaint, the casino said that the player would get a check. The final response from the player was missing so we are not sure if the payment was paid or not.
We consider this as likely paid but delayed payout. Show 5 similiar complaints with 94 black points in total 9 for this casino.
Complaints on related Raging Bull Slots Casino Unspecified weak relation. Black points: 47 for this casino. Super complicated complaint. Player was accused of breaching bonus terms, but the casino did not show proper evidence.
Casino representative told to the player that he should not had placed a complaint as she was helping him out.
Later they informed the player that the money he had received was not meant for him. He was accused of breaching bonus terms.
He played blackjack before completing the wagering requirements. This came after a month of waiting even though he was ensured multiple times he would receive his winnings.
No evidence from the casino. Really strange and unprofessional communication. Accused of breaching terms without any evidence but the player was told to wait for his deposit refund.
Black points: 5 for this casino. Payment declined- no communication from the casino, unprofessional service. Another complaint regarding a delayed payment without any communication.
We are unable to tell if these customers ever got paid. Black points: 4 for this casino. The player waited for his payment and was unable to get any answer from the casino.
He placed an official complaint, still no reaction from the casino's side. The casino did not answer any of the players' emails. They only asked for identification documents again.
The payment has an unknown status. The player had 2 pending withdrawals and had been waiting over a month. Unable to get any information regarding these payments.
Many requests were declined in this time period in March , the player constantly got disconnected while trying to contact the live support.
No clue if he ever got paid or not. Black points: 3 for this casino. Delayed payment, even worse because the player was not able to get any reaction from the casino.
The player tried to reach a representative through phone and email every day, he got frustrated because he was unable to get any updates.
We have no clue if the player got paid or not. Black points: 96 2 for this casino. Again delayed payment, it was impossible to reach this casino via phone or email.
The player placed an official complaint after 20 days of waiting for a reaction, there were many complaints during February and March Black points: 84 2 for this casino.
The player complained they had been waiting for the withdrawal request to be transferred to their bank account for months.
They said the withdrawal had the status of 'processed' but the live chat kept reassuring them their money would be transferred soon but so far, they didn't receive anything.
In the end, the player was not allowed to log in to their casino account. No reaction from the casino, no more update ever since. Black points: 60 1 for this casino.
The player won from a no deposit bonus. The player tried to write to the casino support many times but he has got no reply. His winning was simply taken out of his account.
Later he got different answers from the support. He was told that a manager would call him soon but no one tried to reach him. Uncertain case and unprofessional comunication from the casino's side.
Delayed payment- waiting for more than one month, unknown status of the payment. The player did not play with a bonus.
He requested a withdrawal on 22nd of February, one month later he still did not received anything. After a successful verification process player was still unable to get his winning.
No confirmation from the player of receiving a delayed payment , therefore we are not sure if it was paid or not. The player placed this complaint after 3 weeks of waiting for his payment.
The reason given was that the casino was changing the management. Later we had no answer from the casino or from the player's side.
We are unable to decide what was the reason of it or if the player got paid. One month later the player was still not paid.
Unfortunately, in February , there were so many delayed payments that this one was one from a lot of delays and had unknown status, we could not tell if it was paid or not.
The player was promised to be paid in 2 weeks. Then he waited over 2 months, no clue if he was paid or not. This payment was pending since December In February still no outcome.
Delayed payment, no response from the casino. Delayed payment, customer support was confusing. The player tried to reach support representatives, every time he got a different answer, impossible to say if this payer got paid.
Black points: 39 1 for this casino. Dianna complained about not receiving the payment. She mentioned also unclear bonus conditions, which were not stated in the offer.
However, this was hard to prove backwards. She showed email from the casino confirming a processed payment, in her last post she claimed not receiving the payment.
Delayed payment after promising the player that his payment would never be late again. The outcome of this case stayed unclear, we have no clue if this customer was paid or not.
The player was unable to get any information regarding his delayed payment. The player just received an email saying his request had been declined, no reason given.
Delayed payment from February No information or excuse from the casino, the player had been waiting for more than one month. The player was waiting to be paid and was unable to get any reasonable response from the support.
From this insufficient communication from the casino's side, the player was one of many frustrated customers. Withdrawal stayed requested and we do not know the outcome of this case.
Complaints on related Dreams Casino Unspecified weak relation. Black points: 17 for this casino. The player was promised a refund of her deposit but lost her winning due to an honest mistake.
The player, Ellen, was accused of having a duplicate account. She had totally forgotten having an account opened 9 years ago in a casino called Cirkus casino.
The player found herself totally innocent in this. The customer support promised her a deposit refund, but she wasn't sure whether she would ever receive the money as she had already been waiting for a long time.
The casino stated that Ellen would receive this refund, they just couldn't state when it would happen. The casino said the third party processing used in this case took longer and there was nothing they could do to speed up the process.
Verification documents repeatedly not accepted, irresponsive casino. The player complained about having submitted the documents for account verification repeatedly but the casino never acknowledged their reception.
The casino stayed unresponsive to mediation attempts as well. No further attempts since then. Black points: 80 2 for this casino.
The account was closed for a valid reason with evidence showed by the casino. The casino claimed the player had threatened to do chargebacks on her deposits, which was why her account was closed.
We think this is a valid reason for an account closure. We have no information whether the deposits have been refunded or not. Three withdrawal requests are pending for more than 6 months.
The player provided a questionable evidence. The player provided screenshots of the pending withdrawals, however, it was hard to prove whether they were real or not because there were only numbers and no casino logo.
Unfortunately, the casino never replied to this complaint and did not give any statement. It remained unresolved. Show 1 similiar complaints with 60 black points in total 1 for this casino.
Black points: 62 1 for this casino. Very long withdrawal process where the casino stopped responding to the player completely.
The player requested a withdrawal but still didn't receive it. They tried to contact the casino but that didn't help.
The casino never responded to the complaint and it stayed unresolved. Black points: 44 1 for this casino. Daniel requested few withdrawals and sent in requested documents for verification and didn't receive any reply nor the money from the casino.
This was his second attempt to withdraw his winnings. The casino's representative informed him via complaint that they were missing Daniel's preferred payment method, which he provided right away.
Soon after he provided this information, the withdrawals started coming into his account one after another. That would have been a great thing if they weren't shortened, every single one of them.
Daniel asked the representative via complaint why did it happened but didn't receive any explanation at all. Black points: 5 1 for this casino.
Player requested a withdrawal but didn't receive the winnings in full. Her winnings from the lottery drawing were completely ignored by the casino.
This request was delayed but Mary received the winnings at last, but not in full. This case is uncertain and complicated, still open and unresolved.
Show 1 similiar complaints with 5 black points in total 1 for this casino. Complaints on related Palace of Chance Casino Unspecified weak relation.
The player had 4 pending payouts and the customer support was not helpful. No answer for over 2 months. After not receiving any answer regarding his already approved withdrawal requests, the player placed an official third-party complaint.
Unfortunately, the player received only an automatic response for every inquiry claiming that they would answer within 5 days, but they never did.
We understand this can be frustrating for the player. The current status is unknown. Delayed payment, the casino was not responding to emails from the player.
The player placed a complaint after not receiving his money for a month. The casino was not replying to his emails.
There was no reaction even after complaining publicly. Black points: 72 2 for this casino. Player was waiting for his winnings for over 4 months.
The casino closed his account. We consider this case uncertain. Show 2 similiar complaints with black points in total 5 for this casino.
Two withdrawal requests approved after a week, but the payment was delayed. The player complained publicly because of delayed payment. The casino answered that if the player had a pending payment from a sister casino, they couldn't process the second payment due to a processing limitation.
The player was unable to cash a check he had received from the casino. The casino claimed the check was OK and advised the player to ask his bank authority.
In this case, it's really hard to prove who was right and who did something wrong. It was likely that the casino had the intention to pay out the money, but there was some issue with the bank or the check.
The player's account had been already verified when they requested a withdrawal so they thought it would arrive at their account soon.
Unfortunately, that didn't happen and the payout was delayed due to an unknown reason. When the player asked the casino for an update, they would respond that they had to wait a few more days.
Later on, the casino claimed that the payout was sent to the player but they never confirmed it. We believe that the player was likely paid, but the complaint remains unresolved.
Long verification process, money not received even 4 months after the casino had claimed it was on the way.
It was obvious that the player had the right to receive their winnings. The casino claimed that the verification process could take up to 15 business days but later on, they told the player that the payment approval could take up to 10 business days.
Even though the payout process was taking too long, the casino reassured the player that he would get his money. After a few months, it was still not clear whether the player received his winnings or not.
Delayed payment, the player complained about not receiving a tracking number. The player was unsatisfied because he had no information about when the casino planned to process his payment.
He was arguing he had not received any tracking number and wanted to get more information about his money.
The casino officially answered that the tracking number had been emailed to the player. No further information is available.
Show 4 similiar complaints with 60 black points in total 1 for this casino. Failed self-exclusion. Black points: 36 1 for this casino.
The casino failed to self-exclude the player and they were able to make more deposits and lose more money. The player asked to get self-excluded from the casino and they did acknowledge their request via email.
But about two weeks after that, they were able to make 3 additional deposits and lose more money. Casino refused to pay out the player's winnings due to a chargeback.
The player did a chargeback on their account but reversed it and the casino promised to help them to resolve that issue.
Later on, in the complaint, the casino claimed that they've done everything and considered this case ruled in their favor and refused to discuss it any further.
Complaints on related Grand Fortune Casino Unspecified weak relation. Black points: 63 for this casino. This player's withdrawal had been delayed without an explanation or a reason for a long time.
There is no update available but the complaint remains unsolved. Casino responded that they would look into this complaint but there wasn't a second reply from the casino.
Based on this we couldn't be sure how it ended, whether player had been verified or his claim had been rejected.
Show 2 similiar complaints with 99 black points in total 2 for this casino. Delayed payment, but aproved by the casino representative.
Casino representative responded with the approval of documents and payment, player didn't confirm whether he got paid.
Player complained that his withdrawal request was rejected. He didn't understand why because he sent to the casino the same documents for verification that he was always sending to other similar casinos and the documents were always accepted.
Then the casino told him they could send the money transfer to his bank account but they kept changing the information about the expected time frame.
No reaction from the casino, no more update since then. This complaint is consistent with this players' customs within this group.
He got paid in previous complaints Raging Bull casino after the usual delay. Confirmed payment by the casino, but still delayed. Payment aproved, but not delivered in timely manner, there was no confirmation as to when it was received by the player.
Black points: 74 2 for this casino. Delayed payment - refund. Player asked for a refund 1 month prior to this complaint, he has never received it and there was no further development in this case.
Black points: 30 1 for this casino. Casino asked for a phone verification, the next day they asked for it again.
Player confirmed that he got verified via a phone call, but to his surprise, when he made inquiry about his withdrawal status, he was asked once again for the verification documents.
No further information on this case. Black points: 18 1 for this casino. Account linked to ex-wife household, winnings canceled. Player complained he won some money but after he asked for a withdrawal the casino refused to pay the winning because the player's ex-wife was a member.
The casino told to the player they would pay him half of the winnings as a gesture of a good will and ban the ex-wife from the site.
However, later the two players accounts were linked together and again the payout was refused, no more update since then, no reply. Show 2 similiar complaints with 48 black points in total 2 for this casino.
Black points: 2 for this casino. Player didn't receive payment, but he was not from a targetted country. Player was listed as playing from UK, and as such he couldn't play with any free money bonus.
Player's withdrawal request was denied, but there was no further information as to why, the promised contact by the finance department never came and the player's attempt for a contact via the live chat was terminated from the casino's side.
Complaints on related Prism Casino Unspecified weak relation. The multiple withdrawals were still not paid after a period of six months and the responses from the casino were not helpful at all.
The representative claimed the situation was complicated because of the number of the payments, there were six of them.
From the four responses from the casino, neither one provided a relevant reason or resolution to this complaint.
Therefore, it remained unresolved. The player's payout was approved but he still didn't receive it. Three months after the player's payout was approved, the player still had not received their check and had no information regarding whether the casino planned to pay out their winning or not.
The player's payment was extremely delayed while the casino stopped communicating with them. Extremely delayed multiple withdrawal requests.
Likely paid. The player had a few delayed withdrawal requests when the casino responded to her complaint. They started to sending her the winnings but we're not sure if she received all of them because the complaint remained unresolved.
Black points: 19 1 for this casino. Delayed payment to the player from the USA and the casino used the payment processor as an excuse. In this case, the casino was in touch with the player and communicated the whole time, regarding this payment.
We consider this delayed payment most likely paid. The reason for this was unclear and there was no further information from the player nor the casino, so the outcome of this situation is unclear.
Slow jackpot cashout with very low monthly payment installments. The player was understandably not satisfied, as it would take more than a year for him to be fully paid.
Show 4 similiar complaints with black points in total 3 for this casino. The casino took the player's winnings and closed her account without an explanation.
The player, Fungirl, requested two withdrawals which she still hasn't received. All her documents that she sent for verification were approved so she didn't understand why the casino closed her account.
There is no further update on this case since the casino never responded to her complaint. The player was accused of breaking the bonus rules.
The casino tried to contact them via phone to resolve the issue but wasn't able to do so. The player was accused of braking bonus rules by playing different games that were allowed and the casino refused to pay them their winnings.
The player claimed that some games were blocked for them and later on, they were able to play them so they thought they had fulfilled the wagering requirements.
The casino then tried to resolve the complaint but they were not able to contact the player via phone. You also have to read the bonus rules and STICK TO THEM.
Another tip: the company that IS Planet 7 is also: Planet7 — Royal Ace — Silver Oak — Grand Fortune — Slot Madness — Captain Jack — Slots Garden — and Raging Bull.
Planet 7 and planet 7iz certainly look like the same casino. I have had nothing but trouble with P7oz. They are an unscrupulous casino and you should reconsider your rating of them.
I feel so powerless to do anything about this dishonest casino. Planet 7 sucks. I did withdrawal from them on August 16th. I waited over a month for them to deny me..
Saying i used multi free chips which isnt true.. Who can i talk to about this cause i have proof they lying. They are absolutely not fair and honest and they do not pay out, I deposited a few times, and finally won some money, I wanted to cash out and I submitted them photocopies of all my most sensitive documents and identifying information, Credit cards, and a signed paper they asked for, after waiting 2 weeks they did not email me back like they said they would within 5 business days and when I used my reference number to check the status via live chat, they said my casino access is revoked and account closed, I asked for a further explanation and was booted off the live chat and the website.
Do not send them your sensitive documents, I made a huge mistake by believing this was a legit website.
The website state it will pay by wire in 7 to 10 days. STAY AWAY FROM THESE CRUCKS, THEY ARE TIREIBLE, YOU WONT GET PAID!!!!!!
THIS IS A VERY BAD CASINO AND BE CAREFUL OF ALL THEIR OTHER SISTER CASINOS, THEY ARE ALSO AS BAD AS THIS PLANET 7. Planet 7 Casino Review.
Device Compability:. Key Information. Website — Planet7Casino. Hit and Misses. Range of deposit options Excellent slot games Regular promotions US players welcomed Play bonuses only Withdrawals could be quicker.
Payment Method. Who Can Play. Accepted players include those from the following: United States Netherlands United Kingdom. United States of America Missouri Maryland New York Kentucky.
What deposit methods are accepted? Are there any limitations? Slot Games Classic and video slot games have been the popular choice at land-based casinos for decades.
Video Poker Video poker games are the second largest selection at this casino. Specialty Games If you prefer to just have fun with specialty games, then you will find a small selection of those as well at Planet 7.
What casino software is used at this site? What company verifies the games for fairness? Who owns this casino? Has this site or company been found to be misleading, fraudulent, or engaged in illegal activities?
How do I contact customer support? Leo November 10, at am. Marc October 15, at pm. Robin October 8, at am.
Karen Schwabe September 22, at am. Deniece F Fridy September 20, at pm. Megan Arms September 8, at am. Michael H August 31, at am.
They can be as long as no playthrough up to 5x, still lower than some casinos that require 30x or more. The Planet 7 Casino website is powered by BTK Ltd , an online gaming company that owns just one other casino.
For example, whenever you enter any internal pages on Planet 7, the sidebar menu disappears. This means that you only really have full access to the shite via the homepage, but it just takes some getting used to.
Planet 7 Casino does have an Instant Play client, meaning it will work on any Windows or Mac device without downloading any software.
There are over slots available from this developer, including popular games like Bubble Bubble and Achilles. Real Time Gaming has been around in the online gaming market for over a decade and its games are well known for being entertaining and providing players with the chance to win some great prizes.
Most online casinos now feature slots from various game designers. Still, there is a fair choice of games, and new titles are always added to the catalogue as soon as RTG releases them.
With relatively few table games available, Planet7 Casino definitely caters more towards slots players. There are just over a dozen table and card games available at Planet 7, but there is a decent choice of games.
Unfortunately, however, there are no live dealer games available at Planet 7 Casino. The Video Poker selection is quite impressive, with n early 15 different variations to choose from.
You can play at Planet 7 Casino using your tablet or smartphone. The mobile casino operates using HTML5 , which means that all of the software and admin tools can be run directly from any browser window.